My orders

Virgin Media orders

Ordered broadband, TV or phone from our website?

You can keep track of your order's progress and view and manage your installation appointment here. Just sign in with your My Virgin Media username and password to get started.

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Virgin Mobile orders

Ordered mobile from us?

If you placed a Virgin Mobile order online, you'll need to open the email we sent you to let know your mobile phone is on its way. Just click the link in that email to track your order on the Yodel
website (they'll be delivering your new phone).