My orders

Virgin Media orders

Ordered broadband, TV or phone from our website?

Keep track of your order, view and manage your installation appointment by signing in with your My Virgin Media username and password. Easy.

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Forgotten username or password?

Virgin Mobile orders

Ordered a mobile from us?

If you placed a Virgin Mobile order online, you'll need to open the email we sent, letting you know your mobile phone is on its way.

For mobile phone orders, simply click the link in that email to track your order on the Yodel website (they'll be delivering your new phone).

SIM Only orders are sent by 1st class post.