Value For Money
Free calls: Only Virgin Media Mobile customers can call Virgin Mobiles free. Virgin homephones can call Virgin mobiles for free. Virgin Mobiles can't call Virgin Homephones for free however.
SmartCall: SmartCall is available to home phone cable customers only with a compatible talk plan. Not for commercial use. You can only register a maximum of two devices per account. Eligible devices apply – see website for details. WiFi connection required. Acceptable use policy applies. Call categories aligned to your talk plan. Inclusive outbound calls only – you cannot make chargeable calls outside of your talk plan. UK call times apply when using SmartCall abroad. SmartCall cannot be used to make calls to the Emergency services (999 and 112). Further Legal Stuff applies. Go to virginmedia.com/legal/smartcall. All details are correct at time of publication and subject to change without notice.
WiFi Buddy: Our WiFi footprint includes access to over 22,000 hotspots from The Cloud, across the UK such as M&S, WH Smith, Superdrug, Wetherspoon pubs, Pret A Manger, Caffé Nero, Wagamama, Pizza Express, KFC, Alton Towers, Thorpe Park, plus selected shopping centres and train stations.
Calls to Virgin Mobile phones at no extra cost: Call connection fee does not apply. Virgin Mobile phone calls are free for the first 60 minutes. Calls to 'active' Virgin Mobile numbers are free. As with your landline calls, re-dial before 60 minutes to avoid call charges. To be 'active', the Virgin Mobile phone number called must have originated a chargeable outbound call, SMS or data session within the previous 90 days. Remember that if you call a Virgin Mobile phone number that is roaming overseas, that number will still be charged any applicable roaming tariff, even though your part of the call may be free. Please note that new activations (e.g. new connections or numbers ported into Virgin Mobile) may take up to 72 hours to be recorded by our landline billing systems. Calls made prior to the number being recorded will be charged at the standard rate.
#UK's fastest broadband: Fastest download speeds widely available to consumers according to 2014 Ofcom report. Ofcom’s review of UK broadband speeds published in April 2014, based on Ofcom November 2013 test results. Virgin Media vs major UK ISPs (average download speeds).
Free Calls to Virgin Media National Directory Enquiries Service on 118180 are only available from a Virgin Media home phone (Cable & National) and Virgin Mobile; charges apply for calls to 118180 from other operators. Fair Use Policy applies, with a maximum of 10 calls per day. Calls breaching this Fair Use Policy will be subject to retrospective charge of 30p per call. Onward connection restrictions apply. Further terms and conditions apply, see virginmedia.com for details.
£5 off: £5 monthly saving included for Virgin Media Cable and National customers. Cannot be combined with any other discount or promotion. Discount applies for minimum term of Pay Monthly mobile contract only, subject to continuing eligibility
Tariff movement: Applies to tariffs that were available on same handset at the same upfront fee at the commencement of your minimum term contract. The new allowance and price will apply from your next monthly package for remainder of the minimum term, unless you change your tariff again. Details at virginmobile.co.uk
HD: HD ready TV and V HD/V+ HD/TiVo Box connected with HDMI cables required to view HD content.
Catch Up TV: Available in all digital TV packages. Catch up TV content available for 7 days after broadcast.
Sky Anytime: Sky Movies on Sky Anytime included with Sky Movies Collection and Sky Sports on Sky Anytime included with Sky Sports Collection.
Virgin TV Anywhere: Content available to view depends on TV package. Not all channels from relevant pack available. Live streaming and On Demand available in UK with broadband or Wi‐Fi internet access only. Access via PC, Mac or TV Anywhere App. TiVo tools for TiVo customers only. Minimum 800 kbps recommended per device accessing the service concurrently. Maximum of 2 devices per account can watch 2 concurrent streams at any time.. Sky Channels only available via a PC or laptop.Virgin TV Anywhere App: Only available to TiVo customers with compatible device (currently iOS devices and selected android mobiles and tablets only). Visit virginmedia.com for full terms and conditions.
TiVo: TiVo, WishList and the Thumbs Up and the Thumbs Down logo are trademarks or registered trademarks of TiVo Inc. and its subsidiaries worldwide.
+++Servicing and Repairs: Sky customers own their own boxes. Equipment remains property of Virgin Media. That’s why we can offer you servicing and repairs (excluding misuse mistreatment) for as long as you’re a customer, not just your 1st 12 months.