My Virgin Media

Account number $myvmdashboard.accountNumber Area reference $myvmdashboard.areaRef
#if($myvmdashboard.messagePass)

Your account has been suspended. Find out how to resolve it.

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#end #if($myvmdashboard.messageVerifyLoginId)

Please confirm your username now.

Check your inbox for an email from us and click on the 'Confirm my username' link. You'll need to do this before you can sign in to My Virgin Media with your new username.

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#end #if($myvmdashboard.messageVerifyContactEmail)

Please confirm your new contact email address.

Check your inbox for an email from us and click on the 'Confirm my contact email address' link to ensure we've got the right contact details for you.

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#end #if($myvmdashboard.messageAccountDisconnected)

Account disconnected.
Your account has been disconnected. You can access your Virgin Media Mail and apps for up to 90 days after your disconnection date. Please ensure that you retrieve all important emails and files before this time.

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#end #if($true)
#if($myvmdashboard.isCableCustomer && $myvmdashboard.isAdmin)
#if($broadbandProvisioningCode == "RTS150" || $broadbandProvisioningCode == "RTS100XL" || $broadbandProvisioningCode == "RTS100S" || $broadbandProvisioningCode == "RTS50M" || $broadbandProvisioningCode == "RTS50L"|| $broadbandProvisioningCode == "RTS50S") #if($broadbandProvisioningCode == "RTS150") #set($newSpeed = "152Mb") #set ($readyImage ="/content/dam/virgoBrowse/images/my-offers/bbRetierP2/ready_152.png") #elseif($broadbandProvisioningCode == "RTS100XL" || $broadbandProvisioningCode == "RTS100S") #set($newSpeed = "100Mb") #set ($readyImage ="/content/dam/virgoBrowse/images/my-offers/bbRetierP2/ready_100.png") #elseif($broadbandProvisioningCode == "RTS50M" || $broadbandProvisioningCode == "RTS50L"|| $broadbandProvisioningCode == "RTS50S") #set($newSpeed = "50Mb") #set ($readyImage ="/content/dam/virgoBrowse/images/my-offers/bbRetierP2/ready_50.png") #elseif($broadbandProvisioningCode == "RTS10S") #set($newSpeed = "10Mb") #set ($readyImage ="/content/dam/virgoBrowse/images/my-offers/bbRetierP2/ready_S5.png") #end
#parse('/content/home/myvmdash/bbRetierActivate/hasIncreased-dash-alert.snippet.html')

Go to Discover

#elseif($broadbandProvisioningCode == "RTS98" || $broadbandProvisioningCode == "RTS05" || $broadbandProvisioningCode == "DAP" || $broadbandProvisioningCode == "RTS15") ##M2 Customer Scenario
#parse('/content/home/myvmdash/bbRetierActivate/m2-dash-alert-main.snippet.html')
#elseif($broadbandProvisioningCode == "RTS5S") ##S5Customer Scenario - pre upgrade
#parse('/content/home/myvmdash/bbRetierActivate/s5-dash-alert-main.snippet.html')

Go to Discover

#elseif($broadbandProvisioningCode == "BAS")
#parse('/content/home/myvmdash/bbRetierActivate/staff-dash-alert-main.snippet.html')
#elseif($broadbandProvisioningCode == "RTS01" || $broadbandProvisioningCode == "RTS60" || $broadbandProvisioningCode == "RTS30L" || $broadbandProvisioningCode == "RTS30" || $broadbandProvisioningCode == "RTS20L" || $broadbandProvisioningCode == "RTS20M" || $broadbandProvisioningCode == "RTS100M" || $broadbandProvisioningCode == "RTS100XL" || $broadbandProvisioningCode == "RTS150" || $broadbandProvisioningCode == "RTS100" || $broadbandProvisioningCode == "RTS120") #if(!$myvmdashboard.isBroadbandRetierDetailsRetrievalError()) #if($broadbandProvisioningCode == "RTS01") #set($lowerSpeed = "20Mb") #set($upperSpeed = "100Mb") #set($dashImage = "/content/dam/virgoBrowse/images/my-offers/bbRetierP2/dash_image_20_100.png") #elseif($broadbandProvisioningCode == "RTS60") #set($lowerSpeed = "60Mb") #set($upperSpeed = "100Mb") #set($dashImage = "/content/dam/virgoBrowse/images/my-offers/bbRetierP2/dash_image_60_100.png") #elseif($broadbandProvisioningCode == "RTS30L" || $broadbandProvisioningCode == "RTS30") #set($lowerSpeed = "30Mb") #set($upperSpeed = "50Mb") #set($dashImage = "/content/dam/virgoBrowse/images/my-offers/bbRetierP2/dash_image_30_50.png") #elseif($broadbandProvisioningCode == "RTS20L" || $broadbandProvisioningCode == "RTS20M") #set($lowerSpeed = "20Mb") #set($upperSpeed = "50Mb") #set($dashImage = "/content/dam/virgoBrowse/images/my-offers/bbRetierP2/dash_image_20_50.png") #elseif($broadbandProvisioningCode == "RTS100M" || $broadbandProvisioningCode == "RTS100XL" || $broadbandProvisioningCode == "RTS150" || $broadbandProvisioningCode == "RTS100" || $broadbandProvisioningCode == "RTS120") #set($lowerSpeed = "120Mb") #set($upperSpeed = "152Mb") #set($dashImage = "/content/dam/virgoBrowse/images/my-offers/bbRetierP2/dash_image_120_152.png") #end #if($myvmdashboard.showPreMigrationMessage && !$myvmdashboard.broadbandRetierDetails.getHubsiteEnabled())
#parse('/content/home/myvmdash/bbRetierActivate/inProgress-dash-alert.snippet.html')
#parse('/content/home/myvmdash/bbRetierActivate/nearly-dash-alert.snippet.html')
#parse('/content/home/myvmdash/bbRetierActivate/bitLonger-dash-alert.snippet.html')
#parse('/content/home/myvmdash/bbRetierActivate/longer-dash-alert.snippet.html')
#parse('/content/home/myvmdash/bbRetierActivate/postcode-error.snippet.html')

Go to Discover

#elseif($myvmdashboard.isStaffAccount()) #if($myvmdashboard.showStaffHubSiteReadytoUpgradeMessage || $myvmdashboard.broadbandRetierDetails.getHubsiteEnabled()) ##Staff Customer Scenario
#parse('/content/home/myvmdash/bbRetierActivate/staff-dash-alert-main.snippet.html')
#end #elseif($myvmdashboard.showHubSiteReadytoUpgradeMessage || $myvmdashboard.broadbandRetierDetails.getHubsiteEnabled()) ## Sign-up/Order
#parse('/content/home/myvmdash/bbRetierActivate/ready-dash-alert.snippet.html')

Find out more

#end ## if hubsite not ready #else #end ##error #end ## tier selection
#end
#end
#parse($myvmdashboard.billing_scenario)
#if($myvmdashboard.isCableCustomer && $myvmdashboard.isAdmin) #if($broadbandProvisioningCode == "RTS98C" || $broadbandProvisioningCode == "DAP" || $broadbandProvisioningCode == "RTS05" || $broadbandProvisioningCode == "RTS98" || $broadbandProvisioningCode == "RTS15" || $broadbandProvisioningCode == "RTSM10" || $broadbandProvisioningCode == "BAS" || $broadbandProvisioningCode == "RTS30" || $broadbandProvisioningCode == "RTS50")

If you're looking to upgrade your broadband, did you know that we're boosting the speeds on all our broadband packages over the next 18 months? Find out more

#end #if($myvmdashboard.broadbandProvisioningCode == "RTS01")

If you're looking to upgrade your broadband, did you know that we're boosting the speeds on all our broadband packages over the next 18 months? Find out more

#end #end #parse($myvmdashboard.mypackage_scenario)
#if($myvmdashboard.isIsInternetCustomer() && $myvmdashboard.isAdmin)

Helps to protect your family from malicious sites and inappropriate web content on any device connected to your network.

#end
#if ( $myvmdashboard.isAdmin ) #if ( $myvmdashboard.isIsInternetCustomer() ) #else #end #else #end

Fancy getting a little something for doing next to nothing? Just introduce a friend to us and we'll knock £50 off your bill and give them free installation (worth £49.95). Everyone's a winner!

Refer a friend

#if ( $myvmdashboard.isCableCustomer )
#else #end

Discover TiVo®

Watch what you want, when you want and do a whole lot more with our brilliant TiVo service - see for yourself why we think it's the best way to watch TV ever.

Find out more

All about Virgin Broadband

Get in-depth info on broadband speeds, our network and security, and find out how to get more from your broadband.

Find out more

#if ( $myvmdashboard.isCableCustomer ) #parse($myvmdashboard.makePayment_scenario) #if($myvmdashboard.isIsInternetCustomer() && $myvmdashboard.isAdmin) #end #else #parse($myvmdashboard.makePayment_scenario) #if($myvmdashboard.isIsInternetCustomer() && $myvmdashboard.isAdmin) #end #end #parse($myvmdashboard.speedcheck_scenario)