Customer news

Welcome

We are delighted to enable British Sign Language users to contact us using a Sign Language interpreter, through the InterpretersLive! Service, provided by Sign Solutions.

Service Availability

Our InterpretersLive! video service hours are 08.00 to 24:00, 7 days a week. If an Interpreter is not immediately available, you can hold or retry later. Outside of these hours please contact us to pre-book an Interpreter who can be online within 30 minutes.

Minimum Requirements

This service is accessible via a Windows supported devices and Apple Mac.

If you would like to connect via an iPad/iPhone/android tablet, please download the compatible app https://portal.starleaf.com/app_download?version=latest and once registered enter interpreterslive@signsolutions.uk.com into the search box and click to make a video call.

The service is compatible with the following browsers;

Google Chrome version 46 and later, Firefox version 45 and later,Opera version 39 and later. If you are using Safari 9 or Internet Explorer 11, when prompted please download the plugin. You will only need to do this once, next time you will be taken straight to the call button.

Support

If you are having difficulties connecting to the InterpretersLive! Service try watching our Troubleshooting guide; video transcript available click here.

Alternatively, contact Sign Solutions for further help or to provide feedback on the service.

If you wish to make a complaint, please follow the guidelines set out here alternatively a transcript can be found here

Privacy

Sign Solutions providers of InterpretersLive! are certified ISO 27001 and ISO 9001, all data is processed and held securely. As a certified organisation we are committed to continuous improvement and are externally assessed annually, to ensure progress is maintained.