Welcome to Our World – Discover – Virgin Media

Welcome to Our World

Hi there.

Just joined Virgin Media? Come on in, we’re delighted you’re here and we’ve got a whole world of WOW waiting for you. You'll find everything you need to get started below…


Installation Info

Just ordered? We’re busy getting your order ready. Here’s what happens now…

Your Contract

After you’ve place your order, we’ll send your contract by email for you to eSign. This helps ensure that we’ve got your order details correct and we can push ahead.

Welcome Pack

Let’s get excited! We want you to get the most from your new services so we’ll send you some emails and a welcome pack in the post so you can get a head start on using and enjoying your new Virgin Media services.

We’ll keep in touch

If you opted for QuickStart self-installation our courier partner, Yodel, will send you a reminder text.
If you opted for an engineer to install your services, we will remind you a couple days before the big day and then again on the day.

Installation Day

For QuickStart self-installation your kit will arrive by courier Read more about QuickStart self-installation.
If you opted for an engineer to install your services, they will bring everything they need with them.


Change your order

Realised you’re not going to be in for your engineer visit? Want to add something to your package? Whatever your reason, you can change your order online at any time.Register or sign in to My Virgin Media and go to ‘Track Orders’.

Register for My Virgin Media


My Virgin Media

My Virgin Media is the place to:

  • View detailed billing information
  • Pay your bills online 
  • Set up Direct Debit instructions
  • Switch to e-billing and save £21 a year
  • And so much more...

Go to My Virgin Media

TV Anywhere

Visit the new Virgin TV Anywhere service from Virgin Media. Watch up to 45 Live TV channels and 4000+ hours of On Demand shows and Movies online.

Get even more

The Inclusives are our way of giving you more at no extra cost. And there are apps and extras so you can watch TV on the go, protect your files and more…                                     


Bill Explainer

Want to know more about your bill? Use our interactive Bill Explainer tool to find the answers you are looking for and check out our including a video explaining your first bill.

Bill Explainer


If you love TV, you'll really love TiVo

We've got movies, sport, games, music, TV and news - everthing you've ever wanted, all in one place. Your TiVo service is packed with loads of great features - and the best bit is you can watch it at home - or on the go. Read more about TiVo.

Help is at hand

We’ll be with you every step of the way to make sure you get the most from your Virgin Media service.

Ask the community

Get helpful advice from our friendly forum community

Help & support

We're here to help with any of your Virgin Media products and services.

Service Status

Run tests on the service to your home and book or reschedule engineer visits.