Virgin Media

Find your username

Help us find your username by entering your Virgin Media account details below. You'll find this info on your bill or in your Welcome Pack.

Help us find username

Account holder's last name

Account number

You'll find your account number on your paper bill or eBill notification email. This will be either 8 or 9 digits. If your account number is 8 digits, add a 0 to the start.

Area reference

You can find your area reference at the top of your bill. It's a 2-digit number.

Don't have a bill handy?

If you're on eBilling, you can also find your account number and area reference number on the email we send you each month to let you know your bill is ready to view online. If you still can't find them, please contact us.