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Confirming your new contact email address

Please follow the steps below to confirm that your new email address is valid:

1. Check the inbox for the email address and look for an email from Virgin Media
2. Open the email and click on the 'Confirm my contact email address' link

Doing this confirms that your new contact email is working just fine. Until you follow the above steps, we will continue to contact you using this email address:

Can't find the email? This email may take a few minutes to appear but please check your spam or junk folder in case it's in there, and make sure that emails from us are allowed through in future or send it again.