Amazing apps from Virgin Media

Digital Home Support

Helps prevent and fix computer problems. The free PC Healthcheck scans your computer regularly, tuning things up and fixing common performance problems. And there’s a team of experts on hand 24/7 to provide instant technical support by talking to you over your PC or on the phone.

To get it, download the free PC Healthcheck toolkit and follow the instructions.


How Digital Home Support works

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What's included?

PC Healthcheck - free

  • Scans your computer every day for problems
  • Fixes common performance problems
  • Reviews your anti-virus, anti-spyware, firewall settings and wireless security and warn you of any problems
  • Tunes up your computer so it runs as quickly and efficiently as possible.

Live Expert Help

  • Our experts can fix 90% of computer problems
  • Get help for all kinds of computer problems and with other digital devices too, like printers, routers, digital cameras and mobile phones
  • When there's a problem, you just click a desktop icon to chat to an expert, or call us directly
  • We fix problems by accessing your PC remotely, (only with your permission) so there's no need to come to your home
  • Support costs from just £6 a month.

For Live Expert help call 0800 014 7398 or download the PC Healthcheck tool and click Chat

Live Expert Help - what it costs

Total peace of mind starts from just £6 a month for one computer. If you don't fancy signing up to a package you can pay for a one-off fix if you do have a problem – it's completely up to you.

Monthly packages


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£10 a month column indicator

24/7 expert technical support for your computer

for 1 computerfor 1 computer

for 3 computersfor 3 computers

24/7 technical support for all your digital technology: printers, wireless routers, games consoles and more

not included


Talk to an expert via live online chat or on the phone



Get problems fixed remotely - no need for a home visit



One-off fixes


If you don't subscribe to either package, we offer a one-off service to fix issues big and small. You'll get an Initial free consulation with one of our tech team before we do any chargeable work. One-off fixes come with our 'No fix, no fee' promise and a 7-day guarantee.


Got more questions about Digital Home Support?

View Digital Home Support FAQs

Please note: Digital Home Support offers help and advice for your computer and digital gadgets that you've bought yourself and were not supplied by us. It's different from Virgin Media technical support, which is free for all our customers and which covers your Virgin Media products and services.