Value For Money | Broadband | Virgin Media





Best for broadband

Find out why we’ve been voted the UK’s best broadband provider.

Are you ready to be moved?

We’ve unleashed VIVID – our next generation optical fibre.

VIVID is a whole new way to experience the internet. It travels at the speed of your life, up to 200Mbps, so you can see more, do more and have more fun. All brought to you by the magic in our cables, DOCSIS® 3.

Find out more

No 1 does it better

Get ready, something ultrafast is coming your way. According to Ofcom’s report published in February 2015, we’ve officially got the fastest average broadband download speeds widely available in the UK#. And it’s all thanks to our whizzy fibre optic cables. What’s more, it’s our sixth year running with that title. Not bad hey?

Tell me more about super speeds

Unlimited downloads! No hidden charges

If you love to download stuff, then you’re going to love this. With us you can download to your heart’s content because when we say unlimited, we mean it. And unlike other providers we won’t charge you a penny more.

Winning speeds – how’s this for the trophy cabinet?

No matter what you’re up to online, we think our broadband is second to none. But you don’t have to take our word for it. We picked up three titles at the 2015 uSwitch.com Broadband Awards – Best Broadband Provider, Best Customer Rated Broadband and Fastest Broadband.

DOCSIS® 3 technology is the magic in our cables

Our specially designed cables are powered by DOCSIS 3 technology that shoots straight from the cabinet in the street into your house. These cables give you a better broadband experience than other widely available providers who use copper cables to reach your home. So you can juggle loads of data-hungry devices with a consistent stream of up to 200Mbps to your home.

Learn more about DOCSIS 3 technology

Storm-proof viewing on Virgin TV

We don’t care what the weatherman says when the weatherman says it’s raining. You’ll never hear us complaining. Because Virgin TV comes to your home via a cable powered by DOCSIS 3 technology, so extreme weather won’t play havoc with your TV picture.

The legal stuff

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Virgin Media WiFi app: Requires iOS 8 or later and Android 4.3 or later. Virgin Mobile customers: the app will work in a device where a Virgin Mobile SIM is present and setup has been completed. Mobile and WiFi Connection required for Virgin Mobile customers. UK only. Experience varies by location and number of users. Terms and conditions apply.

F-Secure: New F-Secure customers only. One subscription per Virgin Media customer. Not available on BlackBerry. Current retail price £79.99, see https://onlineshop.f-secure.com. Up to 5 devices.

Free calls: Only Virgin Media Mobile customers can call Virgin Mobiles free. Virgin homephones can call Virgin mobiles for free. Virgin Mobiles can't call Virgin Homephones for free however.

WiFi Buddy: Our WiFi footprint includes access to over 22,000 hotspots from The Cloud, across the UK such as M&S, WH Smith, Superdrug, Wetherspoon pubs, Pret A Manger, Caffé Nero, Wagamama, Pizza Express, KFC, Alton Towers, Thorpe Park, plus selected shopping centres and train stations.

#UK's fastest broadband: Fastest download speeds widely available to consumers according to 2014 Ofcom report. Ofcom’s review of UK broadband speeds published in April 2014, based on Ofcom November 2013 test results. Virgin Media vs major UK ISPs (average download speeds).

Free Calls to Virgin Media National Directory Enquiries Service on 118180 are only available from a Virgin Media home phone (Cable & National) and Virgin Mobile; charges apply for calls to 118180 from other operators. Fair Use Policy applies, with a maximum of 10 calls per day. Calls breaching this Fair Use Policy will be subject to retrospective charge of 30p per call. Onward connection restrictions apply. Further terms and conditions apply, see virginmedia.com for details.

£5 off: £5 monthly saving included for Virgin Media Cable and National customers. Cannot be combined with any other discount or promotion. Discount applies for minimum term of Pay Monthly mobile contract only, subject to continuing eligibility

Tariff movement: Applies to tariffs that were available on same handset at the same upfront fee at the commencement of your minimum term contract. The new allowance and price will apply from your next monthly package for remainder of the minimum term, unless you change your tariff again. Details at virginmobile.co.uk

HD: HD ready TV and V HD/V+ HD/TiVo Box connected with HDMI cables required to view HD content.

Catch Up TV: Available in all digital TV packages. Catch up TV content available for 7 days after broadcast.

Sky Anytime: Sky Cinema on Sky Anytime included with Sky Cinema Collection and Sky Sports on Sky Anytime included with Sky Sports Collection.

Virgin TV Anywhere: Content available to view depends on TV package. Not all channels from relevant pack available. Live streaming and On Demand available in UK with broadband or Wi‐Fi internet access only. Access via PC, Mac or TV Anywhere App. TiVo tools for TiVo customers only. Minimum 800 kbps recommended per device accessing the service concurrently. Maximum of 2 devices per account can watch 2 concurrent streams at any time.. Sky Channels only available via a PC or laptop.Virgin TV Anywhere App: Only available to TiVo customers with compatible device (currently iOS devices and selected android mobiles and tablets only). Visit virginmedia.com for full terms and conditions.

TiVo: TiVo, WishList and the Thumbs Up and the Thumbs Down logo are trademarks or registered trademarks of TiVo Inc. and its subsidiaries worldwide.

TV On Demand: Once purchased, all chargeable On Demand content must be viewed within 48 hours. Sky Anytime and TV On Demand content you receive depends on which TV package you take.

Movies On Demand: Virgin Movies On Demand movies are pay by title.

Premium channels: Premium channels and package upgrades must be kept for at least 30 days. You must subscribe to Sky Sports and/or Sky Cinema in SD to take these channels in HD. Sky Sports News HQ HD not yet available on Virgin Media. Sky Cinema Premiere +1 not available in HD.

Sky premium HD channels: Sky premium HD channels £7 per month when subscribing to Sky premium SD channels.

þSky Cinema On Demand:Over 1000 movies on demand are available to Virgin Media customers from the 6th March 2015.

Sky Sports: The F1 Logo, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trademarks of Formula One Licensing BV, a Formula One group company. All rights reserved.

+++Servicing and Repairs: Sky customers own their own boxes. Equipment remains property of Virgin Media. That’s why we can offer you servicing and repairs (excluding misuse mistreatment) for as long as you’re a customer, not just your 1st 12 months.