Charges are changing

So, what’s new?

You probably use service numbers to make phone calls to banks, government departments, directory enquiries or even to vote in TV quizzes or shows. However, not everyone is aware of the cost of calling these service numbers – which start 08, 09 or 118. The good news is, this is changing. As of July 1st 2015, the regulator, Ofcom, is changing the way these numbers are charged for to make the cost of calls clearer. And it’s all being done through a campaign called UK Calling. So here’s the gist…

084, 087, 09 and 118 numbers

Numbers beginning 084 and 087 are general service numbers for contacting organisations. Those beginning 09 are ‘premium rate’ service numbers; while those beginning 118 are directory enquiry numbers. From July 1st 2015, the cost of calling any of these numbers will be split into two parts:

1. The access charge: This is what we charge you, per minute, for connecting the call. You’ll be told this when you take out a contract with us. You can also find out your access charge by looking at your Virgin Media bill, checking your tariff or visiting

2. The service charge: This is the rest of the call charge. The organisation you’re calling decides the service charge, and must let you know it. For example, if the service charge was 20 pence per minute, the organisation you’re calling might say, ‘Calls cost 20 pence per minute , plus your phone company’s access charge.’ By adding together the access charge and the service charge, you will know exactly what the call will cost you.

0800 and 0808 numbers

Freephone numbers starting 0800 or 0808 are already free to call from your Virgin Media home phone. From July 1st 2015 they’ll also be free for consumers to call from mobile phones.

Want to know more?

All of these changes apply across every landline and mobile phone – not just your Virgin Media phone. To find out more check out