Value For Money | Extras | Virgin Media
Much more than just a service
Discover the extra little nuggets we throw in exclusively for our lovely customers.
Servicing and repairs as standard
Unlike some, we won’t charge you a bean extra to keep your equipment and services in tip-top condition. It’s a peace of mind guarantee that if something does go wrong, you can relax knowing we’ll sort it out – and that you won’t pay a penny more.
V Festival – exclusive areas
Because we like to look after our own, Virgin Media customers can expect some extra treats and exclusives at V Festival.
Not only can you sign up for early bird tickets but we’ve got some areas of the festival that are only open to Virgin Media customers!
Pioneers – be the next Richard Branson
We think great businesses and fantastic ideas need to be nurtured. That’s why we’ve created Virgin Media Pioneers. It’s an online community and one-stop-shop for everything a small business owner needs to help them grow – with inspiring content, loads of ways to connect to other Pioneers and access to unique opportunities that you won’t find anywhere else.
London Underground WiFi – surf on the Tube
We’ve made it possible for Virgin Media customers to get online for free at over 150 London Underground stations. uSwitch.com were so impressed, they gave us a gong for Best Broadband Innovation at their recent Broadband Awards.
The legal stuff
Virgin Media Connect App: Requires iOS 9 or later and Android 5 or later. Virgin Mobile customers: the app will work in a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use up to 7 devices on Virgin Media WiFi at any one time. For setup: Mobile data connection required for Virgin Mobile customers. Internet (Mobile data or WiFi) connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. It is not always possible to guarantee that we will be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.
F-Secure: New F-Secure customers only. One subscription per Virgin Media customer. Not available on BlackBerry. Current retail price £79.99, see https://onlineshop.f-secure.com. Up to 5 devices.
Free calls: Only Virgin Media Mobile customers can call Virgin Mobiles free. Virgin homephones can call Virgin mobiles for free. Virgin Mobiles can't call Virgin Homephones for free however.
#UK's fastest broadband: Fastest download speeds widely available to consumers according to 2014 Ofcom report. Ofcom’s review of UK broadband speeds published in April 2014, based on Ofcom November 2013 test results. Virgin Media vs major UK ISPs (average download speeds).
Free Calls to Virgin Media National Directory Enquiries Service on 118180 are only available from a Virgin Media home phone (Cable & National) and Virgin Mobile; charges apply for calls to 118180 from other operators. Fair Use Policy applies, with a maximum of 10 calls per day. Calls breaching this Fair Use Policy will be subject to retrospective charge of 30p per call. Onward connection restrictions apply. Further terms and conditions apply, see virginmedia.com for details.
£5 off: £5 monthly saving included for Virgin Media Cable and National customers. Cannot be combined with any other discount or promotion. Discount applies for minimum term of Pay Monthly mobile contract only, subject to continuing eligibility
Tariff movement: Applies to tariffs that were available on same handset at the same upfront fee at the commencement of your minimum term contract. The new allowance and price will apply from your next monthly package for remainder of the minimum term, unless you change your tariff again. Details at virginmobile.co.uk
HD: HD ready TV and V HD/V+ HD/TiVo Box connected with HDMI cables required to view HD content.
Catch Up TV: Available in all digital TV packages. Catch up TV content available for 7 days after broadcast.
Sky Anytime: Sky Cinema on Sky Anytime included with Sky Cinema Collection and Sky Sports on Sky Anytime included with Sky Sports Collection.
Virgin TV Go: Content available to view depends on TV package. Not all channels from relevant pack available. Live streaming and On Demand available in UK with broadband or Wi‐Fi internet access only. Access via PC, Mac or TV Go App. TiVo tools for TiVo customers only. Minimum 800 kbps recommended per device accessing the service concurrently. Maximum of 2 devices per account can watch 2 concurrent streams at any time.. Sky Channels only available via a PC or laptop.Virgin TV Go App: Only available to TiVo customers with compatible device (currently iOS devices and selected android mobiles and tablets only). Visit virginmedia.com for full terms and conditions.
TiVo: TiVo, WishList and the Thumbs Up and the Thumbs Down logo are trademarks or registered trademarks of TiVo Inc. and its subsidiaries worldwide.
TV On Demand: Once purchased, all chargeable On Demand content must be viewed within 48 hours. Sky Anytime and TV On Demand content you receive depends on which TV package you take.
Movies On Demand: Virgin Movies On Demand movies are pay by title.
Premium channels: Premium channels and package upgrades must be kept for at least 30 days. You must subscribe to Sky Sports and/or Sky Cinema in SD to take these channels in HD. Sky Sports News HQ HD not yet available on Virgin Media. Sky Cinema Premiere +1 not available in HD.
ᴥ Sky premium HD channels: Sky premium HD channels £7 per month when subscribing to Sky premium SD channels.
þSky Cinema On Demand:Over 1000 movies on demand are available to Virgin Media customers from the 6th March 2015.
Sky Sports: The F1 Logo, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trademarks of Formula One Licensing BV, a Formula One group company. All rights reserved.
+++Servicing and Repairs: Sky customers own their own boxes. Equipment remains property of Virgin Media. That’s why we can offer you servicing and repairs (excluding misuse mistreatment) for as long as you’re a customer, not just your 1st 12 months.