Customer News

Here's some news if you're currently on an offer

Although the cost of your broadband is going up from 1st November 2015, if you’re currently on a short-term offer, don’t worry. You’ll still get the benefit of it until your offer ends.

To find out how broadband on Virgin Media has never been better, take a look at our 'Speed Upgrade' tab.

Other short-term and fixed discount offers

If you are currently receiving a short-term fixed discount offer on one or more of our products you will see the full increase from 1st November 2015, however, your fixed discount offer will remain in place until the end of the offer period. This date can be found on your bill.

If you are currently receiving a promotional offer that fixes the price of one or more of your products, this price will not change until the end of the offer period. This date can be found on your bill. If you have other products with Virgin Media outside of this offer, you will receive the increase on those products from 1st November 2015.

Things to note:
If you are on a promotional offer we will honour it. Some of your increase may therefore happen at the end of your promotional offer.

If you are one of the thousands of customers that have Line Rental Saver you will continue to benefit from this fantastic offer. Payment is non-refundable (unless you cancel within 7 working days). After 12 months, standard monthly line rental charges will apply.

Other Legal Stuff:
Speed increase: Applies to cable broadband customers. Go to virginmedia.com/speedupgrade for more information.

VFastest claims: Fastest widely available broadband according to 2015 Ofcom report. Ofcom’s review of UK broadband speeds published in March 2015, based on Ofcom November 2014 test results. Virgin Media vs major UK ISPs (average download speeds). See virginmedia.com/ourspeeds for details.

Unlimited downloads: Traffic Management Policy applies. Download speeds may be affected by Traffic Management measures from 4pm to 11pm weekdays and 11am to 11pm at weekends. Heavy users may experience a temporary reduction in download speed during these periods, however users can continue to download without any interruption or charge at the reduced speeds, and are not subject to a monthly download limit. Traffic management measures are in place to ensure a consistent user experience and impact only the heaviest users (typically less than 5% a day). See website for details.

Service and repairs: Excluding customer-related damage.

Line Rental Saver: Must be paid in advance by debit/credit card. Payment is non-refundable (unless you cancel within 7 working days). After 12 months, standard monthly line rental charges will apply.